Contrary to the 9 principles of ITIL V3, ITIL V4 has only 7 principles. Following is the gist of the 7 principles of ITIL V4: Focus on value Everything we do must add value from the stakeholders’ perspective [or remove everything that doesn’t add value]. Collaborate and promote visibility Work together across boundaries for more…
Guiding Principles of ITIL V4 (Simplified)
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