Guiding Principles of ITIL V4 (Simplified)

Contrary to the 9 principles of ITIL V3, ITIL V4 has only 7 principles. Following is the gist of the 7 principles of ITIL V4: Focus on value Everything we do must add value from the stakeholders’ perspective [or remove everything that doesn’t add value]. Collaborate and promote visibility Work together across boundaries for more…

Lessons learnt from combining COBIT 5 & ITIL

In Summer’18, I worked at PayPal and had the first-hand experience of working with COBIT 51 . Though it’s been ~7 years that I have been working in the GRC space and worked on numerous projects that involved COBIT 5 guidance and principles, never once I had the opportunity to initiate a project, understand what…